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Ecommerce & Pre-Order FAQs

How do your Ecommerce listings work?

To purchase an item on ShopCloseBuy.ca, go to the item you are interested in and click o the "Add to Cart" button. The available quantity will be updated on the listing page each time an additional item is sold. You may continue shopping after adding an item to your “Cart”; however, a successful purchase only occurs when you checkout and your credit card has been approved.

Quantities on items available for sale are limited; therefore, if another purchaser buying the same item completes the checkout process prior to you completing the checkout process, you may lose the item based on quantities available.

What is a Pre-order listing?

A pre-order allows the buyer to order an item on haliburtonhighlands.shopclosebuy.ca but pay for it when they pick it up. Additional information, such as Pickup Date and item preferences, may be requested on the “Pre-order Confirmation” page.

Is there a shopping cart or transaction fee to purchase items from ShopCloseBuy?

No. There are no fees for any kind of transaction on ShopCloseBuy (i.e. purchase or pre-order).

Can I ask a question about an item before I buy or pre-order it?

Yes. If you require additional information about an item, you may contact the vendor before you buy or pre-order it from the listing page by clicking on the "Ask A Question" link.

Do I need a credit card to pre-order an item?

No. A pre-ordered item is ordered on ShopCloseBuy but paid to the vendor at the time of pickup.

I purchased/pre-ordered an item. Where do I get my certificate?

Once you have completed the checkout, go to your “My Account” page and click on “Download certificates” to download your PDF certificate.

How do I get my purchase?

Fulfillment instructions will be available on your PDF certificate. They may include picking up the product, arranging for shipping or booking services to apply against a gift certificate.