Terms And Conditions

Credit Card Declined / Bad Credit

If your credit card is declined, ShopCloseBuy will notify you by phone or e-mail within 24 hours of your order. As a courtesy, orders may be held up to one week; however, there may be times when a declined order is immediately cancelled and given to the next bidder.

You may contact ShopCloseBuy Customer Service to resolve your problem by e-mail at support@shopclosebuy.ca or call 250-470-0756.

NOTE: Cancelled orders cannot be reinstated. Multiple and/or periodic occurrences of this situation may result in account termination at ShopCloseBuy.

Return Policy

There are no returns or exchanges on products or services purchased on ShopCloseBuy.

Payment and Sales Tax

All winning bids are captured in CAD dollars on a VISA, MasterCard, American Express. ShopCloseBuy charges sales tax on all applicable orders. All successful bidders will receive a confirmation e-mail from the ShopCloseBuy that outlines the transaction process. If a credit card is declined for any reason, ShopCloseBuy will attempt to contact the buyer via phone and /or e-mail.


If you intentionally place false bids on ShopCloseBuy, you put yourself at substantial personal legal risk and may be subject to criminal charges. Fraudulent bidders will be prosecuted to the fullest extent of the law. Similarly, attempting to participate using a false name will also subject you to personal legal risk.

Any user who attempts to "cheat" the bidding system by altering or tampering with the course of normal bidding, or by editing bids for the purpose of altering bids or prices in a manner in which it was not intended, may have their bids cancelled and their account immediately suspended at the sole discretion of ShopCloseBuy, criminal charges, notwithstanding.

Auction and Fixed Price Changes

ShopCloseBuy reserves the right to terminate at any time and without notice any auctions or fixed price sales. ShopCloseBuy also reserves the right to change posted quantities, remove from sale or re-offer items that were previously withdrawn. ShopCloseBuy also reserves the right to close auctions early or to extend auctions at any time and at ShopCloseBuy's discretion. Posted closing times and displays of ShopCloseBuy's current time are approximate and based on Pacific Standard or Pacific Daylight Time.

System Availability

ShopCloseBuy reserves the right to modify or discontinue the site with or without notice to its members. ShopCloseBuy shall not be liable to any member, vendor or buyer, in tort or in contract, should ShopCloseBuy exercise its right to modify or discontinue the site. ShopCloseBuy makes every effort to maintain 100% system availability, except during scheduled maintenance periods. Should we experience technical difficulties, we are not responsible for bids that are not processed or accepted.

Bid Reinstatement

ShopCloseBuy keeps track of all unsuccessful bids. If a problem occurs with a winning bid in an open auction, ShopCloseBuy may reinstate your currently unsuccessful bid to winning status at your last bid price. Bid reinstatement procedure is based on the next highest unsuccessful bid sequence.

Changing Credit Card on Auction Orders

The credit card you want to use for the auction, MUST be correct prior to winning the item.

If you change your credit card after winning an auction, it will not take effect. You must e-mail Customer Service at support@shopclosebuy.ca or call 250-470-0756 prior to your orders release date.