Help For Users
New User FAQs
- I am new to ShopCloseBuy. Where do I start?
- What is your Privacy Policy?
- Why do I need to register with ShopCloseBuy?
- What does it cost to register?
- Do I need a credit card to register?
- Do I have to buy anything after I register?
- Can I register under more than one account?
- Can I update my registration/personal information?
- What about the privacy of my information?
- Is there a User Agreement that I need to agree to before using ShopCloseBuy?
- What are the Terms and Conditions for using ShopCloseBuy?
Buy Now & Pre-Order FAQs
- What is a Buy Now listing?
- What is a Pre-order listing?
- Is there a shopping cart or transaction fee to purchase items from ShopCloseBuy?
- Can I ask a question about an item before I buy or pre-order it?
- Do I need a credit card to pre-order an item?
- I purchased/pre-ordered an item. Where do I get my certificate?
- How do I get my purchase?
Auction FAQs
- How do I bid on an item I am interested in?
- Is there a charge to place bids?
- Do I need to use a credit card to bid?
- Can I ask a question about an item before I place a bid?
- What is an Open Auction?
- What is a Dutch Auction?
- What is Smart Bid?
- What is a "Maximum Bid" Amount?
- Can I increase my maximum bid after I've placed a bid?
- I placed a bid. Why isn't it showing up?
- I keep bidding on an item and then it says I have been outbid. Why?
- I have confirmed my bid, but it tells me it is invalid. Why?
- Can I retract a confirmed bid?
- Where can I monitor my bidding activity?
- How do I find out if an auction has ended?
- What do I do if I win an auction?